Sending Messages

There are a few different methods that can be used to send messages in the Web Portal depending on your needs. Let's take a look...

Note: You no longer need to create contact groups in order to send out a campaign. To learn how to do this in the new web portal, click here

Quick Message

Just like sending a message from your own handset, Quick Message is an easy way to send ad hoc messages fast! You will find a Quick Message link in the header bar of every page so it's always one click away.

It contains two simple fields:

  1. To - type a mobile number, contact name or group name – or combination
  2. Compose- type your message. The character count and credits are calculated as you type
    • You can add an opt-out message using the "Add unsubscribe" option, which will appear if you have Automatic Unsubscribe activated in your account settings

Once you’re finished, simply hit Send now and your message will be processed! Simple!

Helpful Tips:

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"New Message" with preview

In the left-hand menu, click "Messaging" and then "New Message":

Next, select your sender ID:

Enter the recipient number(s), contact name(s) or group name(s) in the recipient field. You can also search through your contact list and contact groups to add recipients in bulk:

Now, compose your message in the "Message Content" field. You will see that as you type, the message preview on the right will update in real-time:

You can also choose to schedule your message or set it to be recurring. Read this article for more information on how this is done.

When you are happy with your message, click "Send"

Helpful Tips:

Using Personalised fields

When sending to saved contacts, you can personalise your messages by using any of the personalised fields from the contact profile that have been populated with information. When writing your message, simply click on the Personalisation tab to reveal the list of fields and then select the desired field to drop into your message. The preview on the right will update with the data from your first contact in your selected list, and you can scroll through the first five contacts (using the arrows beneath the preview) to ensure the data is populated correctly:

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Sending to a List of Numbers

To send the same message content to a large list of numbers, go to Messaging > New Message.

There are a few different ways you can add multiple numbers:

1. Paste Numbers

If you have a list of numbers in a spreadsheet, you can copy them directly from the spreadsheet and paste them into the “To” field:

2. Import from file

The system will try to automatically detect the mobile number column from your imported data

As previously, write your message in the message content field. You will notice that the personalised fields are now mirroring the column headers in your imported data file:

You can also choose to schedule your message or set it to be recurring. Read this article for more information on how this is done.

To see how the message will display on a recipient handset, you can click Send test. This allows you to send the composed message to yourself and/or a colleague without losing any of your data so you can continue with the send after vetting the message.

Once you are happy, simply click Send now

Important things to remember

If your messages are not sending correctly, check these important things to see if there are any errors with your broadcast:

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